Legal

Terms of Service

Last updated: April 4, 2026

These Terms of Service ("Terms") govern your access to and use of the Icosa personality assessment platform, including our website, mobile applications, APIs, and related services (collectively, the "Service"), operated by Icosa, LLC ("Icosa," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By creating an account or using any part of the Service, you confirm that you are at least 13 years old (or have parental consent if between 6 and 12) and that you agree to these Terms, our Privacy Policy, and all applicable laws and regulations.

2. Account Terms

  • You must provide a valid email address to create an account
  • You are responsible for maintaining the security of your account access, including protecting the email address associated with your account and any active authentication sessions
  • You may not share your account with others or allow unauthorized access
  • You must notify us immediately of any unauthorized use of your account
  • One person may maintain one individual account; practitioners may hold a separate practitioner account

3. Assessment Disclaimers

Icosa is not a diagnostic tool. The Icosa assessment is a personality mapping instrument that measures 20 dimensions of human experience across 4 capacities and 5 domains. It is designed to provide insight into personality structure and development. It is important to understand that:

  • Icosa is not a substitute for professional mental health diagnosis or treatment
  • Assessment results do not constitute medical advice, psychiatric diagnosis, or therapeutic intervention
  • Results should not be used as the sole basis for clinical decisions, employment screening, or legal determinations
  • If you are experiencing a mental health crisis, contact a qualified mental health professional or call emergency services immediately

4. Clinical Use and Practitioner Responsibilities

Practitioners who use Icosa in clinical, counseling, or coaching settings acknowledge and agree that:

  • They must exercise independent clinical judgment when interpreting assessment results
  • Icosa results are one data point among many and must be integrated with clinical observation, client history, and professional expertise
  • They are solely responsible for any clinical decisions made using Icosa data
  • They must maintain appropriate licensure and credentials for their scope of practice
  • They must obtain informed consent from clients before administering assessments
  • They must comply with all applicable professional ethics codes and regulations
  • They must execute a Business Associate Agreement (BAA) with Icosa before handling PHI through the platform
  • Practitioners in the European Economic Area may also be required to execute a Data Processing Agreement (DPA) as described in our GDPR Compliance page

5. Intellectual Property

The following are proprietary to Icosa, LLC and protected by applicable intellectual property laws:

  • The Icosa assessment framework, including the 4-capacity, 5-domain grid model, harmony definitions, gateway mechanics, and coherence formulas
  • The icosaglyph visualization system and all associated visual representations of personality data
  • Assessment items, scoring algorithms, and interpretive narratives
  • The Icosa name, logo, and brand identity
  • All software code, documentation, and educational materials

You may not reproduce, distribute, modify, or create derivative works based on any Icosa intellectual property without prior written permission.

6. User Content and Data Ownership

You retain ownership of the raw data you provide to Icosa (e.g., your assessment responses). By using the Service, you grant Icosa a limited, non-exclusive license to:

  • Process your responses to compute personality profiles and generate interpretive narratives
  • Store your data as described in our Privacy Policy
  • Use anonymized, de-identified, and aggregated data for research purposes to validate and improve the assessment methodology

Computed profiles, narratives, and other derived outputs are generated by Icosa's proprietary systems and remain Icosa intellectual property, though you are granted a personal, non-transferable license to use your own results.

7. Payment Terms

Free Tier

Icosa offers a free tier that includes access to the basic assessment. No payment information is required for the free tier.

Paid Tiers

Practitioner tiers require payment. By subscribing to a paid tier:

  • You authorize us to charge the payment method on file at the applicable subscription rate
  • Subscriptions renew automatically unless canceled before the renewal date
  • Refunds are available within 30 days of initial purchase if no assessments have been administered
  • Prices may change with 30 days' written notice; continued use constitutes acceptance of new pricing
  • For EU consumers, the statutory 14-day withdrawal period applies in accordance with the Consumer Rights Directive (2011/83/EU)

8. Prohibited Uses

You may not use the Service to:

  • Reverse-engineer, decompile, or attempt to extract the scoring algorithms or assessment methodology
  • Scrape, harvest, or systematically collect assessment items or content
  • Use assessment results for employment discrimination, insurance underwriting, or other legally prohibited purposes
  • Misrepresent Icosa results as medical diagnoses or clinical certifications
  • Create competing assessment products using Icosa intellectual property
  • Interfere with or disrupt the Service or its underlying infrastructure
  • Violate any applicable law, regulation, or third-party rights
  • Use automated systems (bots, scripts) to access the Service without prior written authorization

Access to Icosa's APIs, if available, is subject to these Terms and any additional API-specific terms provided at the time of access.

9. Termination

You may close your account at any time by contacting us. We may suspend or terminate your access if:

  • You violate these Terms
  • Your use poses a security risk to the Service or other users
  • We are required to do so by law
  • Your account has been inactive for more than 24 months (with prior notice)

Upon termination, your right to use the Service ceases immediately. Data retention following termination is governed by our Privacy Policy and applicable legal requirements (including 7-year clinical data retention consistent with clinical best practices and applicable state record retention requirements).

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ICOSA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

ICOSA DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR CLINICAL VALIDITY OF ASSESSMENT RESULTS FOR ANY PARTICULAR PURPOSE. RESULTS ARE INFORMATIONAL AND EDUCATIONAL IN NATURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ICOSA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

ICOSA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ICOSA IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Icosa, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any clinical decisions made based on Icosa assessment results (for practitioner accounts)

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of the Service shall first be submitted to good-faith negotiation for a minimum of 30 days. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Delaware. Each party bears its own costs, and the arbitrator's decision is final and binding.

You may opt out of this arbitration agreement by sending written notice to legal@icosa.org within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in Delaware.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or representative action.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms and updating the "Last updated" date. For changes that materially affect your rights, we will notify you via email at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, pandemic, war, terrorism, government actions, power failures, internet disruptions, or cyberattacks.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

18. Entire Agreement

These Terms, together with the Privacy Policy, HIPAA Compliance page, and GDPR Compliance page, constitute the entire agreement between you and Icosa regarding the Service and supersede all prior agreements and understandings.

19. Contact

For questions about these Terms, contact us at:

Icosa, LLC
8 The Green, Suite A, Dover, DE 19901
Email: legal@icosa.org

Related Policies

See also our Privacy Policy, HIPAA Compliance, and GDPR Compliance pages.